I build from inside
the workflow.
I'm a Senior Product Manager shaped by operations, QA, and product leadership. That background makes me pay attention to the parts of software that usually get hand-waved: handoffs, exceptions, support burden, and the moment a user decides whether the system is worth trusting.
I started near the work: dispatch, support workflows, call-center systems, and the operational pressure that shows up when software misses the real job. QA later taught me how fragile a product becomes when edge cases and ownership gaps are treated as cleanup work.
Today I lead product across B2B SaaS, field service, communication systems, workflow automation, and AI self-service. The thread is consistent: understand the human workflow, make the system easier to trust, and tie the work to business results without treating users as an afterthought.
01
Operations made the problem real.
Dispatch, support, and call-center work showed me how quickly software becomes part of someone’s day, and how expensive unclear handoffs can get.
02
QA made the weak points visible.
Testing taught me to look for fragile assumptions, ownership gaps, edge cases, and the places where clean workflows break under volume.
03
Product turned the work into systems.
Now I use that foundation to shape SaaS, automation, communication, and AI self-service products that teams can understand, trust, and adopt.
Connect
Professional